CASTLE VALLEY STORAGE
THE HELP CENTER
Your Questions, Our Answers
Do you offer pull-through spaces?
Yes! We offer both back-in and pull-through spaces.
Can I store my vehicle at your facility?
You can store any vehicle with Castle Valley Storage, as long as it does not exceed 10' by 45'.
When can I access my property?
You can access your property 24/7. You'll have your own key. We prefer that you do any maneuvering of your RV or trailer during daylight hours if possible. Please be sure that the make, model, and license plate # of all vehicles accessing the yard are registered on your account.
What are your payment options?
Once you request a unit and create an account with our site, you have the option of paying online with any major credit card.
Can I pay my bill online?
Yes! We offer online bill payment. Simply set up your online account by using your account #.
What about insurance?
Your insurance is what protects you if your stored item sustains any damage due to weather, collision, theft, or other causes. We recommend that you have sufficient coverage for your item.
How do I set up autopay on my account?
You can access the autopay settings for each space individually under 'View Rentals' in your online account portal. If you are changing your autopay card number, enter the new card information and switch the autopay to your new card under 'View Rentals' for each space.
What can I do with my online account portal?
The online account portal is useful for making or tracking payments, editing your billing information, managing your autopay, move outs, etc. The 'Account Settings' tab will help you edit your billing information, contacts, and passwords. The 'View Rentals' tab will help you with autopay settings, payment history and documents. Gate code information can be found in the Welcome Letter under View Rentals' and 'Documents'.
How do I pay for my spaces individually?
To pay for spaces individually, view your account portal. This will allow you to specify custom amounts for one or all of your spaces.